Issues Management:
help when things get rough

For the most part, organizations involve themselves in the business of providing routine services to customers and clients. Occasionally, though, a situation arises that tasks the organization’s resources and brings its day-to-day operations to a crashing halt. Organizations manage these situations with issues management plans.

The communication support component of that plan establishes protocols and channels to forward vital information to the organization’s various stakeholders, including its customers. The plan identifies key messages, audiences and appropriate channels and identifies strategic considerations.

Often this plan can be constructed by management or in-house communication resource. However, when things really go south, we can be there to provide an objective communications program that will help your organization right the ship.