As a start, we encourage you to assess communications tools you use now and measure their effectiveness. Determine the best communication channels to alert employees to new procedures or reporting an outbreak. And, most importantly, ensure you’ve established two-way communication tools that allow your team and visitors to report health and safety concerns or share their questions.
An organization can do everything it can to keep itself out of trouble. It can follow its policies and procedures to the letter, undertake all manner of proactive maintenance, flawlessly follow legal direction. It can do all that and still find itself dragged into the muck because of another’s misstep.